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Privacy Policy

The Lodge & Spa have a strong commitment to providing excellent service to all of our customers and visitors of our Web sites, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern our use of information we obtain from our customers, including information we obtain through this Web site, including CallawayLodgeandSpa.com, which are listed in this privacy statement ("Statement").

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.

At The Lodge & Spa, meeting your needs and expectations form the foundation of everything we do--including protecting your privacy.

If after reviewing this Statement, you have any questions or privacy concerns please send an email to privacy@thelodgeatcallawaygardens.com 

Browsing
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you access the Web site from a link in an email that we sent.

In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web sites function correctly and provide you the functionality that you see on this Web site. We also use this information to personalize content presented to you, better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs. 

Information We Collect and How We Use It
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, Marriott number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your contact information to:

  • send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel;
  • notify you about special offers and promotions as described in this privacy statement; as well as
  • send you periodic satisfaction or market research surveys.

You can opt out of marketing communications or surveys at any time. 

Children’s Privacy
This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children. 

Reservations
All reservations are handled through Marriott.com. For questions or concerns about Privacy when making reservations, review the Marriott.com Privacy Statement.( http://www.marriott.com/marriott/privacy-us.mi)

Disclosure of Information to Third Parties
In addition to the travel-related services and required information sharing described directly above, The Lodge & Spa does use the services of third party processors, such as market researchers, fulfillment houses, email service providers and mail houses that process mail for the The Lodge & Spa, as well as such entities and marketing companies that provide these services for The Lodge & Spa. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose The Lodge & Spa specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us.

We do not permit the sale or transfer of personally identifiable information to entities outside of the Marriott family of companies, franchisees, Authorized Licensees and hotels and our third party service providers for any non-Marriott use without your approval. 

Cookies
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless Marriott.com and Ritzcarlton.com can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on Marriott.com and Ritzcarlton.com. In addition, Cookies are used to:

Measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access; and

Provide functionality such as online reservations, Marriott/Ritz-Carlton Rewards transactions, and other functionality that we believe would be of interest and value to you

The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies. Session Cookies are temporary and are automatically deleted once you close your internet browser. Persistent Cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with The Lodge & Spa. Cookies do not corrupt or damage your computer, programs, or computer files.

Pixel Tags
The Lodge & Spa and its third-party service providers use pixel tags (also known as "clear gifs" "beacon gifs" etc.). Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with The Lodge & Spa. The Lodge & Spa and our email service provider use pixel tags to:

  • Track customer response to The Lodge & Spa advertisements and Web site content;
  • Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor;
  • Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and
  • Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.

Emails about Special Offers and Promotions and Opt-Out
It is our intention is that you should only receive email communications that will be useful to you and that you want to receive. When you signup for The Lodge & Spa emails, we will periodically contact you via email and provide information about The Lodge & Spa special offers and promotions that may be of interest to you (unless you opt out). 

We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send The Lodge & Spa related email.

We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribe from all marketing communications. Every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out by emailing unsubscribe@thelodgeatcallwaygardens.com.

Events and Meetings
If you would like to submit a request for proposal online, you will be required to provide certain personally identifiable information. All personally identifiable information you provide such as name, mailing address, email address and telephone number will be transmitted to The Lodge & Spa as an email via the Internet and is not encrypted. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company's security procedures and policies regarding protection and use of confidential information. The Lodge & Spa will not use this information for any other purposes.

Sweepstakes and Online Games
On occasion, we conduct sweepstakes and online games that entitle the winners to prizes. Each sweepstakes or online game has it own terms and conditions. Some sweepstakes and online games require you to choose to enter and for others you will be entered automatically if certain elements described in the sweepstakes or online games terms and conditions are met (e.g., making a reservation with a certain credit card). You will be informed before a transaction is executed if it will result in an automatic entry into the sweepstakes. As part of entering a sweepstakes or online games certain personally identifiable information such as name and email address will be required. We may use this information to send future communications about specials and offers. As stated in the email section of this privacy statement, every time you receive a marketing email you will be provided the choice to opt-out of future marketing emails by following the instructions provided in the email.

Legal Issues
This is a United States Web site and is subject to laws of the United States and the State of Maryland. The Lodge & Spa will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to The Lodge & Spa guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.

If you are a customer who resides in the State of California, you have the right to request from The Lodge & Spa a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year. The Lodge & Spa does not share personally identifiable information with unrelated third parties for their own direct marketing purposes.